Software Troubleshooting (26%):
- In a given scenario, troubleshoot problems with Microsoft Windows OS;
- In a given scenario, use the best practice procedures for the removal of malware;
- In a given scenario, troubleshoot the mobile operating system and application problems;
- In a given scenario, troubleshoot the mobile operating system and application security problems.
- In a given scenario, troubleshoot and solve issues with PC security;
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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Procedures | 23% | - Safety procedures and environmental controls - Disaster recovery and backup - Change management and documentation - Basic scripting and remote access - Licensing, privacy, and policy compliance - Professionalism and communication |
| Topic 2: Operating Systems | 27% | - Install and configure Windows OS - Use Windows tools and command-line utilities - Manage storage, file systems, and drivers - Configure macOS, Linux, iOS, and Android - Compare and contrast OS types and purposes - Set up and support client applications |
| Topic 3: Security | 24% | - Data destruction and disposal - Summarize security best practices - Detect, remove, and prevent malware - Secure mobile devices - Implement SOHO network security - Configure authentication and access control |
| Topic 4: Software Troubleshooting | 26% | - Diagnose application problems - Troubleshoot Windows OS issues - Resolve security-related software issues - Troubleshoot mobile OS and apps - Use troubleshooting methodologies |
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