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Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Exam Duration: | 90 minutes |
| Related Certifications: | 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance |
| Exam Price: | $125–$150 USD (varies by region/provider) |
| Exam Format: | Multiple-choice |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Passing Score: | Not publicly disclosed (typically 65%-68%) |
| Recommended Training: | Official Avaya Documentation Avaya Contact Recording & Quality Monitoring R12 Implementation Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration & Maintenance | 25% | - Performance monitoring and optimization - Backup and restore procedures - Software updates and upgrades - Security and access control |
| Topic 2: Quality Monitoring Configuration | 25% | - QM architecture and dependencies - Evaluation forms and scoring setup - Agent screen capture and synchronization - Permissions and role management |
| Topic 3: Contact Recording Implementation | 30% | - Server installation and configuration - Recording policies and storage configuration - Database setup and integration - Architecture and components |
| Topic 4: Troubleshooting & Integration | 20% | - Recording and playback problems - Log analysis and resolution methods - Common installation and configuration issues - Integration with Avaya Aura/Contact Center |
Questions and Answers About the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
The 3308 exam consists of 60-65 questions to be answered within 90 minutes minutes. Timed practice under the same constraints is the standard way to make that pace feel comfortable rather than rushed.
The official training options for 3308 exam candidates include:
- Avaya Contact Recording & Quality Monitoring R12 Implementation Training
- Official Avaya Documentation
Official courses cover the theory; self-paced practice questions cover the application. Together they make a complete preparation loop.
No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions
The official outline organizes the 3308 exam into weighted domains such as:
- System Administration & Maintenance (25%)
- Contact Recording Implementation (30%)
- Troubleshooting & Integration (20%)
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance practice questions at Pass4suresVCE follow this same objective map, so every hour of review lands on exam-relevant ground.
The 3308 exam is the official assessment for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance certification from Avaya. It verifies that you can apply the published exam objectives to practical scenarios, and the resulting credential showcases your capacity in a way employers immediately recognize — a concrete step in any all-round self-improvement plan.
Twenty-four-hour online service, with real people behind it. Once you have purchased the 3308 exam materials, our staff shoulders the responsibility of answering your questions patiently and immediately — whether it is a download issue, a question about the content, or help understanding the refund policy. Good materials matter, but so does never being stuck alone with them.
You need Not publicly disclosed (typically 65%-68%) to pass the 3308 exam, and the fee is $125–$150 USD (varies by region/provider) per attempt. Solid preparation before booking is the most cost-effective strategy — practice until your timed scores sit consistently above the passing mark.
Yes, by design. Payments for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance materials go through an established, secure payment platform, so your card data is protected by the gateway itself. Your personal information — email, address, purchase details — is never leaked or shared with third parties. And if anything does go wrong, the twenty-four-hour support team is there to set it right. A purchase should bring you study materials, not new troubles.
You can register through the official channels below:
Once your practice results are consistent, choose a date and let the deadline sharpen your final review.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?
- A. dedicated network connection
- B. MDL database
- C. Enterprise Manager Agent (EMA)
- D. LoggerServer service
Correct Answer: C 🗳️
For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled?
- A. All Avaya Contact Recorder (ACR) Master, Standby, and Slaves
- B. all Avaya Contact Recorder (ACR) Master, Standby, and CRSs
- C. the Avaya Contact Recorder (ACR) Master and Standby only.
- D. the Avaya Contact Recorder (ACR) Master only.
Correct Answer: B 🗳️
While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?
- A. General Setup > Recorder > Key Management Server
- B. General Setup > Recorder > License
- C. System > License > Change License
- D. System > Manage Users > Change License
Correct Answer: C 🗳️
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura
Contact Center in a SIP-based Contact Center.
What information is required to get the Avaya Aura Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)
- A. Communication Control Toolkit Windows Domain details
- B. Avaya Aura Contact Center Meridian Link Services IP Address
- C. Communication Control Toolkit username
- D. Application Enablement Services IP address
- E. Communication Control Toolkit IP address
Correct Answer: A,C,E 🗳️
It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg).
When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)
- A. the MAC address of the Network Interface Card (NIC) Eth0
- B. the IP addresses of the network interfaces
- C. the IP address of the Network Time Protocol (NTP) server
- D. the name of extra RedHat Package Manager (RPM) packages to be installed
- E. the /var partition size
Correct Answer: C,D,E 🗳️
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