Research never sleeps at Pass4suresVCE: certified trainers check the Cisco Implementing Cisco Contact Center Enterprise Chat and Email updates every day, so 58 practice questions for the 500-445 exam stay latest through 2026.
Cisco 500-445 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) |
| Exam Number: | 500-445 |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Cisco |
| Exam Format: | Scenario-based, Drag-and-drop, Multiple choice |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 55-65 |
| Available Languages: | English |
| Related Certifications: | Cisco Unified Contact Center Enterprise Specialist |
| Exam Price: | $300 USD (may vary by region) |
| Recommended Training: | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Official Course |
| Exam Registration: | Cisco Official Exam Page Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at authorized Pearson VUE testing centers |
| Pre Condition: | Basic knowledge of Cisco Unified Contact Center Enterprise (UCCE/PCCE) architecture and administration; understanding of contact center concepts |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html |
Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Email Administration | 10% | - Email channel administration - CCE scripting for email and storage management - Email workflow configuration |
| Topic 2: ECE Administration and Configuration | 20% | - ECE administrative tasks overview - ECE system configuration - ECE queue setup and management |
| Topic 3: ECE Chat Administration | 10% | - Chat entry point setup - Chat operation and customization - Chat channel configuration |
| Topic 4: ECE Features and Troubleshooting | 20% | - Available ECE report types - Troubleshooting common ECE issues - Agent Single Sign-On (SSO) implementation |
| Topic 5: ECE Deployment | 40% | - ECE installation process - ECE deployment best practices - Prepare PCCE for ECE and integration - Enterprise Chat and Email components and deployment model |
Cisco Implementing Cisco Contact Center Enterprise Chat and Email Exam FAQ — Effective Answers
Delivery is instant: payment triggers an automatic email within a minute — unlimited installations, and 24/7 customer assisting for any downloading or purchasing issue if nothing arrives within 2 hours. If you fail the corresponding 500-445 exam within 60 days of purchase, choose your remedy: a full refund (scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
90 minutes for 55-65 questions. Fit the atmosphere in advance: timed sessions in the Pass4suresVCE online engine make the formal pace feel practiced, not pressured.
Use the vendor's official registration channels:
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email is delivered Online proctored or in-person at authorized Pearson VUE testing centers — select whichever arrangement suits you when booking.
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email blueprint spans 5 domains — including ECE Email Administration (10%), ECE Administration and Configuration (20%), ECE Features and Troubleshooting (20%). Let the weightings direct your spare-time review; the full outline above lists every subtopic.
Can I try the Cisco Implementing Cisco Contact Center Enterprise Chat and Email material free first?
Yes — download the free Cisco Implementing Cisco Contact Center Enterprise Chat and Email demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.
Basic knowledge of Cisco Unified Contact Center Enterprise (UCCE/PCCE) architecture and administration; understanding of contact center concepts Eligibility rules change periodically, so confirm the current requirements on the official page (official 500-445 exam page) before registering.
Yes:
Courses give you the theory; the 58 practice questions for the Cisco Implementing Cisco Contact Center Enterprise Chat and Email give you the rehearsal — every answer expert-verified.
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email is Cisco's certification exam for Advanced Unified Contact Center Enterprise Specialization, at the Specialization level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include Cisco Unified Contact Center Enterprise Specialist.
$300 USD (may vary by region) per attempt, Not publicly disclosed by Cisco to pass. A retake costs the full fee again — effective preparation with the 58 practice questions for the 500-445 exam is the economical path.
Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions:
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
Correct Answer: B 🗳️
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
- A. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- B. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
- C. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- D. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
- A. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
- B. SS0 is enabled by default; no configuration is necessary.
- C. ECE should be integrated with PCCE and the SPOG.
- D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
- E. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
- F. $S0 for CCE needs to be configured before agent SSO for ECE will work.
Correct Answer: C,D,F 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
- A. social miner
- B. call manager
- C. customer voice portal
- D. ICM router, logger, admin workstation
- E. CTI server
Correct Answer: D,E 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
What is the limit of concurrent agents per application server?
- A. 1200
- B. 400
- C. 600
- D. 1800
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
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