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HP HP2-I73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Retail Industry Landscape | 25% | - Retail operational challenges - Inventory and workforce management - Customer experience optimization |
| Topic 2: Hospitality Industry Landscape | 25% | - Front and back-of-house operations - Guest experience and service flow - Efficiency and revenue management |
| Topic 3: HP Retail and Hospitality Solutions Portfolio | 25% | - Hardware, peripherals and mobility solutions - POS systems, kiosks and digital signage - Software, security and service offerings |
| Topic 4: Consultative Sales Approach | 25% | - Value proposition development - Objection handling and closing techniques - Needs assessment and discovery |
HP Selling HP Retail and Hospitality Solutions 2024 Sample Questions:
Question 1
Which HP retail solution is the highest performing and the most expandable modular system that provides extensive connectivity and configuration options?
A. HP Engage Flex Mini
B. HP Engage One Pro
C. HP Engage Go
D. HP Engage Flex Pro G2
Question 2
A customer is looking for a product with a compact design that can support multiple displays for digital signage. Which HP Engage system would you recommend?
A. HP Engage Go 13.5"
B. HP Engage One Pro
C. HP Engage Mini
D. HP Engage Flex Pro G2
Question 3
Which type of retail peripherals does HP offer?
A. Cash drawers, receipt printers, and barcode scanners and displays
B. Keyboards, displays, cash drawers, receipt printers, and barcode scanners
C. Cash drawers, receipt printers, and barcode scanners
D. Receipt printers, and barcode scanners and displays
Question 4
A customer is looking for a lightweight and compact mobile clientelling solution. Why would the HP Engage Go 10" be the best fit for this customer? (Select three.)
A. Peace of mind with the optional rugged case in case the device is dropped
B. Enough power for a retail day with 9-hour battery life
C. Ideal convertible option from fixed to mobile device
D. Carried with comfort with only 767 grams
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A,B,D |
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