EXIN ITSM20F日本語 Exam : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A. 既知のエラー
B. 変更リクエスト
C. 回避策
D. 問題

Question 2

品質目標を達成することで何を改善できるでしょうか?

A. 構成マネージャーの個人的な満足度
B. 関心のあるサプライヤーとの関係
C. 不正パティとの関係
D. サービスの有効性

Question 3

IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A. 問題管理
B. 変更管理
C. 可用性管理
D. インシデント管理

Question 4

IT サービス管理の導入を成功させるには何が必要ですか?

A. プロセス構造の開発を担当する専門部門の任命
B. 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同
C. 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
D. 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント

Question 5

企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A. 顧客満足度を分析し、その結果として得られるアクションを特定する
B. 内部サービス組織の評価を開始します
C. 現状を分析および評価して、改善すべき領域を特定します。
D. サービス管理システムを少なくとも年に一度見直します。

Solutions: