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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) DSCP EF for voice media
B) Best-effort forwarding
C) NAT prioritization
D) Random Early Detection only

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Use Virtual Agent V2 node.
B) Reload Flow Designer to refresh the configuration.
C) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
D) Create a connector in Control Hub for Webex AI agent.

3. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It provides customizable CRM agent workflows from WxCC.
B) It provides agent state syncing between platforms.
C) It supports read-write and read-only configurations.
D) It supports OAuth certificate-based authentication.
E) It supports TLS API encryption.

4. Which authentication and authorization specification is required for using Webex Contact Center APIs?

A) Auth 2.0
B) Mutual TLS
C) API key authentication
D) HTTP authentication

5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

Solutions: