Your data stays yours at Pass4suresVCE: we never share customer information with third parties, and checkout is McAfee-secured. That privacy promise wraps around 54 practice questions for the 3301 exam, 365 days of free updates, and a money back guarantee with published conditions — the complete Avaya Aura Contact Centre Maintenance & Troubleshooting package.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Centre Maintenance & Troubleshooting Exam |
| Exam Number: | 3301 |
| Available Languages: | English |
| Passing Score: | 70% / Not officially disclosed |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 54–60 |
| Exam Format: | Multiple Response, Scenario-based, Multiple Choice |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation |
| Exam Price: | USD 125 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Contact Center Maintenance & Troubleshooting Official Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Troubleshooting Core Components | 30% | - Contact Center applications and services - Communication Manager - Contact Center Manager Server (CCMS) - Messaging and reporting services |
| Maintenance Procedures | 20% | - Routine system maintenance - Software updates and patches - Backup and restore operations |
| Troubleshooting Tools & Methodology | 15% | - Diagnostic tools and log analysis - Systematic troubleshooting approach |
| Avaya Aura Contact Center Architecture | 15% | - System integration and dependencies - Core components overview |
What Candidates Ask About the Avaya Aura Contact Centre Maintenance & Troubleshooting
The Avaya Aura Contact Centre Maintenance & Troubleshooting blueprint comprises 5 domains. The headline areas: Troubleshooting Tools & Methodology (15%), Avaya Aura Contact Center Architecture (15%), and Maintenance Procedures (20%). The complete outline — every domain, every weight — is in the syllabus section above; let it decide where your study hours go.
Book the Avaya Aura Contact Centre Maintenance & Troubleshooting through these official channels:
While you schedule, keep this in mind: the 3301 exam is delivered Online proctored or at authorized Pearson VUE test centers.
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The 3301 exam — formally the Avaya Aura Contact Centre Maintenance & Troubleshooting Exam — is how Avaya certifies that you can apply its technologies in professional scenarios; passing earns you the ACSS - Avaya Aura Contact Center certification, positioned at the Specialist level. In an anxious, competitive job market, a vendor-issued credential is one of the few signals employers trust at a glance. It also connects naturally to Avaya Aura Contact Center Implementation, Avaya Aura Contact Center Administration as a follow-on step.
The 3301 exam packs 54–60 questions into 90 minutes. That ratio makes pacing a testable skill in itself: linger too long on one item and easier points expire unanswered. Build the habit before it matters — run timed, full-length mocks in the Pass4suresVCE desktop or online test engine, practice flagging and returning, and make time pressure feel ordinary.
Yes — and deciding after the trial is exactly how we prefer it. Pass4suresVCE publishes a free PDF demo of the 3301 materials so you can judge the question quality and verified answers firsthand. A full purchase then includes 365 days of free updates, and if the product expires, the update service renews at a 50% discount from your member zone.
The passing mark is 70% / Not officially disclosed, and official registration runs USD 125. Keep one fact in view: that fee covers a single attempt, and a retake is billed at full price again. Protect the investment by rehearsing first — cycle through 54 practice questions at Pass4suresVCE in timed mode until your scores clear the bar with room to spare.
Yes — for the Avaya Aura Contact Centre Maintenance & Troubleshooting, Avaya lists these training resources:
Training explains the concepts; repetition under exam conditions makes them reliable. Add 54 practice questions from Pass4suresVCE to whichever course you choose, and your preparation covers both sides of the test.
No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center
Vendor rules do get revised, so before you lock in an exam date, verify the latest requirements on the official Avaya exam page.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
- A. a public key that is used in private - private key encryption
- B. a private key that is used in private - public key encryption
- C. a public key that is used in public - public key encryption
- D. a private key that is used in private - private key encryption
Correct Answer: B 🗳️
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?
- A. Put the Avaya MS in "Lock" mode.
- B. Put the Avaya MS in "Maintenance" mode.
- C. Put the Avaya MS in "Pending Lock" mode.
- D. Put the Avaya MS in "Standby" mode.
Correct Answer: C 🗳️
You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?
- A. While bat king up the CCMM database, you may specify any location to back up e mail attachments. Supported backup destinations include mapped network drives, locally conned external hard drives, or internal disk storage.
- B. While backing up the CCMM database, e-mail attachments are automatically included- The backup location must be a mapped network drive.
- C. You must manually copy the e-mail attachments from the old server to the same location on the new server.
- D. While backing up the CCMM database, e mail attachments must be hacked up to the same location as the database. The backup location must be a mapped network drive.
Correct Answer: B 🗳️
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT TAPI Connector
- B. NCCTDALS
- C. NCCT Service
- D. NCCT OI Service
- E. NCCT SMON
Correct Answer: A 🗳️
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
- D. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
Correct Answer: B 🗳️
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