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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the expression section
B) the fields section
C) the dimension section
D) the label section

2. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) check_errors 20110219
B) logcat -p agent
C) logadm -p opmon |7
D) tail-facc*0219

3. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Completion Code 98 and 19 are associated with Agent Owned Recall.
B) There can be more than one shadow job configured per calling list.
C) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
D) Supervisors have to start the shadow jobs at the start of the day.
E) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.

4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
B) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
C) Check the account log to seeifthe user remembered to run the record selection for the linked job.
D) Check the account log to see if a supervisor stopped the original job manually.
E) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.

5. Which Supervisor Application can be used to edit license server settings?

A) Role Editor
B) Monitor
C) Health Manager
D) Editor

Solutions: