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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A) Auxiliary EPM
B) Media Processing Platform (MPP)
C) Application server
D) Telephony server
E) Primary Experience Portal Manager (EPM)

2. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the httpd service.
B) Reboot the machine.
C) Restart the ICR Core service.
D) Restart the terracotta service.

3. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

4. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A) Applications
B) EPM Servers
C) Alarm Codes
D) MPP Servers
E) VoIP Connections

5. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Maintenance
B) Administration
C) ICR Administrator
D) Web Services
E) Operations

Solutions: