Affordable, latest, and comprehensive — why settle for fewer than three? Pass4suresVCE's 3C00120A bank delivers 90 expert-verified practice questions covering the Avaya APDS Customer Experience Manager Online Test (#3C00120A) objectives, updated constantly through 2026.
Avaya 3C00120A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | APDS Customer Experience Manager Online Test |
| Exam Number: | 3C00120A |
| Exam Duration: | 90 - 120 |
| Available Languages: | English |
| Related Certifications: | APDS Avaya Scopia Avaya Contact Center Select (ACCS) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 - 90 |
| Exam Format: | Multiple Choice, Hot Spot, Drag and Drop |
| Passing Score: | 63% / 800 (scale-based) |
| Exam Price: | USD 81 - 129 (may vary by region) |
| Recommended Training: | Avaya Customer Experience Management Overview Course |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored test, remote delivery |
| Pre Condition: | Basic knowledge of Avaya Aura, contact center concepts, and IP telephony; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3C00120A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation, Troubleshooting & Optimization | 20% | - Monitoring and maintenance - Troubleshooting common issues - Deployment and configuration |
| Topic 2: Customer Experience Management Concepts | 25% | - CEM fundamentals and architecture - Avaya CEM solution overview |
| Topic 3: Avaya Aura Core Components | 30% | - Session Manager - Communication Manager - Integration and deployment - System Manager |
| Topic 4: Contact Center & Interaction Solutions | 25% | - Control Manager administration - Interaction Center - Proactive Contact / Outbound solutions |
3C00120A Exam Essentials and Our Service System
Currently, the 3C00120A exam's passing score is 63% / 800 (scale-based) and the registration fee is USD 81 - 129 (may vary by region). Both are Avaya's figures and subject to revision — verify them on the official site before you schedule.
Avaya recommends these official training resources:
Pair whichever course fits your background with regular engine-based practice for the fullest preparation.
Reliability here is built, not claimed. The 3C00120A bank is written by a team of IT experts and certified trainers with a wealth of knowledge in the Avaya APDS Customer Experience Manager Online Test (#3C00120A) field, and we constantly keep it updated. The online test engine is the signature service: it fits the atmosphere of the actual test in advance, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice anytime, anywhere — perfectly suited to IT workers. Download the free sample first to learn about the product, and know that after purchase you may request the latest version at any time on top of 365 days of automatic updates.
The Avaya APDS Customer Experience Manager Online Test (#3C00120A) blueprint covers these core domains:
- Avaya Aura Core Components (30%)
- Contact Center & Interaction Solutions (25%)
- Customer Experience Management Concepts (25%)
Further domains complete the official outline; the bank addresses every one.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact our 24/7 online support. Updates are free for 365 days: whenever a new version is released, we send the updated bank to your mailbox automatically — and you can also request the latest version from us at any time. A 50% renewal discount applies when the period ends.
Avaya states the following prerequisites for the Avaya APDS Customer Experience Manager Online Test (#3C00120A): Basic knowledge of Avaya Aura, contact center concepts, and IP telephony; no mandatory prerequisites.
Confirm the details on the official certification page before registering.
According to the latest exam information, the 3C00120A exam includes 60 - 90 questions and allows 90 - 120 minutes. The online engine reproduces those conditions so practice matches the formal test's atmosphere.
Registration goes through the official channels listed here:
Choose your test center or online session, and book early — then practice under real conditions until the day arrives.
Clear and dependable. If you fail the corresponding exam within 60 days of purchase, send the score report to our support team together with a scanned copy of your enrollment slip — the official Score Report PDF must reach us within two days of the exam date — and verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. If you have another test in mind, you may instead wait for the next update or exchange your product for two others of equal value at no cost.
Avaya APDS Customer Experience Manager Online Test (#3C00120A) Sample Questions:
Which are customer value statements for ANAV? (Select three.)
- A. Stack, typically required by Service Providers, hosted environments, and Ian customers with multiple sites/business units on shared contact center.
- B. Benefits customers that require Roles-based Access (RBAC) and the ability to partition data based on multiple tenants, or multiple business units sharing the same contact center
- C. Improves end-user experience by offering a refreshed look and feel for exist Management System (CMS) customers.
- D. Enables the business to analyze recorded voice content to identify key words and phrases in audio recordings.
Correct Answer: A,C,D 🗳️
DRAG DROP
Match the Avaya Aura@ Orchestration Designer Professional Service to the correct Service
Category. (For each Service on the left, drag the corresponding Service Category from the right)
Correct Answer:

With regard to Avaya Outbound Contact Express, which of these applications must run on customer provided hardware? (Select four.)
- A. Agent message queue
- B. Avaya Speech Analytics Desktop Client
- C. Campaign manager
- D. IP Office Administrative Apps
- E. Supervisor applications
- F. Script manager
Correct Answer: C,D,E,F 🗳️
HOTSPOT
With regard to Avaya Aura@ Orchestration Designer, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)
Correct Answer:

Explanation:
HOTSPOT
With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)
Correct Answer:

Explanation:
3, 2, 1
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