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Nortel 920-164 Exam : NCSS-Contact Center Manager RIs6.0 I and M

920-164 actual test
  • Exam Code: 920-164
  • Exam Name: NCSS-Contact Center Manager RIs6.0 I and M
  • Updated: Jul 18, 2026
  • Q & A: 57 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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Nortel 920-164 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Configuration and Administration25%- Database and license management
- Basic system setup
- User and administrator accounts
Topic 2: Maintenance and Monitoring20%- System monitoring and logging
- Routine maintenance tasks
- Backup and restore procedures
Topic 3: System Overview and Architecture20%- Contact Center Manager RIs6.0 components
- System architecture and interfaces
- Hardware and software requirements
Topic 4: Installation and Initialization25%- Post-installation configuration
- Pre-installation planning
- Software installation procedures
Topic 5: Troubleshooting and Fault Resolution10%- Diagnostic tools and procedures
- Fault isolation and resolution
- Common error conditions

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