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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Grants management and program administration - Licensing, permitting, and inspection management |
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
- A. Employee Experience Community Access
- B. Public Sector Solutions User Access
- C. Employee Experience for Public Sector
- D. Employee Productivity Plus User Data Access
- E. Employee Productivity Plus Access
Correct Answer: A,C,E 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?
- A. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
- B. 1; Only to contain the prioritization pools.
- C. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
- D. 1; Only one to contain the prioritization pools with the Federal Income Limits.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Agentforce Public Sector provides a DocuSign integration without custom coding.
Which of the three functionalities is readily available with this functionality?
- A. Ability/Request to update the contents of the documents before signing by the reviewer
- B. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
- C. Track the signed contract document and update the contract record status.
- D. Send a contract document for review and signatures.
- E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
Correct Answer: C,D,E 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- D. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) is already using Grants Management from Public Sector and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Change the Organization-Wide Default settings for Case to Public Read/Write
- B. Create or modify a share group for the Profile used for the Site that gives access to Cases
- C. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- D. Create or modify a permission set that gives access to Cases owned by the support team
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).



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