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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Registered Products | <8% | - Use in service tickets |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Installed Base | <8% | - Use in service tickets |
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Warranty Management | <8% | - Warranty determination and processing |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.
- A. The Define Exceptions step is disabled
- B. Additional fields become available for territory determination
- C. The Override Territory box is not available
- D. Access restrictions for territories are not available
Correct Answer: A,D 🗳️
Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.
- A. Pricing condition
- B. Service contract
- C. Maintenance plan
- D. Warranty
Correct Answer: C,D 🗳️
Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
- A. Consumed quantity
- B. Actual quantity
- C. Target quantity
- D. Planned quantity
Correct Answer: D 🗳️
Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
- A. provided migration template in the Data Workbench
- B. Fix errors in the data file
- C. Adjust fields with input fields
- D. Migrate data from the template file
- E. Activate migration templates in scoping
Correct Answer: A,D,E 🗳️
In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
- A. Automatically on creation of a time report
- B. Manually using the service entry screen
- C. Manually using the time entry screen
- D. Automatically using start/stop buttons
Correct Answer: A,D 🗳️
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