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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Solution and Support Tools | - Monitoring and reporting tools - Incident analysis and root cause identification - SAP Solution Manager overview |
| Topic 2: Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Topic 3: SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Topic 4: Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - SLA management and tracking - Knowledge base usage and resolution documentation |
| Topic 5: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?
A. Create a breakpoint at Statement MESSAGE.
B. Create a breakpoint at Form MESSAGE_SEND.
C. Create a breakpoint at Function MESSAGE.
D. Create a breakpoint at Event MESSAGE_SEND.
Question 2
You have picked a message from the queue. What will be your next steps? (Choose two)
A. Get a thorough understanding of the issue from the information given in the message.
B. Ask the customer for user and password.
C. Search for notes and confirmed messages.
D. Try to guess what the customer 'might' want to have.
Question 3
Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A. Integration
B. Integrity
C. Integral
D. Integer
Question 4
What is the definition of Initial Response Time (IRT)?
A. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
B. The amount of time that a customer message has been the responsibility of SAP.
C. Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
D. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
Question 5
How can you access the keyword documentation in the ABAP Editor?
A. Mark the keyword and press F1
B. Double-click the keyword
C. Mark the keyword and press F4
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C | Question 3 Answer: A,C | Question 4 Answer: C | Question 5 Answer: A |



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