IBM C2010-591 Exam : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three types of changes in the Changes application? (Choose three.)

A) Scheduled Change
B) Standard Change
C) Emergency Change
D) Normal Change
E) Critical Change
F) Planned Change

2. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Change Management
B) Incident Management
C) Problem Management
D) Request Fulfillment

3. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) IT staff certifications
D) quantity of people involved in the service management processes

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Composite Application Manager
B) IBM Tivoli Application Dependency Discovery' Manager
C) IBM SmartCloud Provisioning
D) IBM Tivoli Asset Discovery for Distributed
E) IBM SmartCloud Control Desk

5. While performing the solution assurance review, what are the key areas that should be verified?

A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has competitive products deployed
C) If the customer has certified personnel to administer the solution after it is deployed
D) If the design meets the functional, performance, and scalability requirements

Solutions: