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Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| CMDB and Data Quality | - Data normalization and reconciliation - CMDB structure and relationships |
| Discovery and MID Server | - MID Server configuration and troubleshooting - Discovery process and patterns |
| Application Identification and Mapping | - Service mapping execution and validation - Identification rules |
| Patterns and Probes | - Pattern design and structure - Extending and troubleshooting patterns |
| Service Mapping Fundamentals | - Service Mapping concepts and architecture - Use cases and business value |
| Troubleshooting and Maintenance | - Service mapping errors and logs - Performance and optimization |
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