CMQ-OE Study Areas

In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.

• Customer-Focused Organizations

  This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.

• Training and Development

  This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.

• Leadership

  The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.

• Strategic Plan Development and Deployment

  This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.

• Quality Management Tools

  There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.

• Supply Chain Management

  Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.

• Management Elements and Methods

  This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.

Reference: http://asq.org/cert/manager-of-quality

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Candidates for CMQ/OE

The candidates who are interested in the CMQ/OE certification exam target a position that will help them lead different initiatives that improve various processes. Thanks to this test and its associated designation, the individuals will be able to monitor and establish effective relationships with customers or suppliers. Also, it helps them understand how they can develop systems for measurement or improve the organizational processes. The individuals interested in taking this CMQ/OE certification exam must demonstrate that they have at least 10 years of experience in a full-time position in one of the areas tested for the designation. Plus, half of their professional experience must be in a decision-making role. The test-takers can waive several years of the required professional experience if they have a solid education. Therefore, they can waive one year if they have a diploma from a trade or technical school. Besides, two years can be surrogated if candidates hold an associate degree. The applicants can decrease the necessary experience by four years if they hold a bachelor’s degree. Finally, half of the required working experience can be waived if the candidate has a master’s or doctorate diploma.

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