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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Problem Management-Aktivität hilft sicherzustellen, dass die wahre Natur des Problems leicht nachvollzogen werden kann und aussagekräftige Management-Informationen erhalten werden können?

A) Protokollierung
B) Kategorisierung
C) Schließung
D) Priorisierung

2. Die Informationen, die an Service Transition übergeben werden, damit diese einen neuen Service implementieren können, werden als:

A) Ein Service Design Package
B) Ein neues Servicepaket
C) Ein Service Transition Package
D) Ein Service Level Package

3. Was liefert ein Service immer an Kunden?

A) Ressourcen
B) Infrastruktur
C) Wert
D) Anwendungen

4. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Besitzer des Anforderungserfüllungsprozesses
B) Der Anforderungserfüllungsprozess-Manager
C) Der Service Desk Manager
D) Der Service Manager

5. Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?

A) Das Serviceportfolio
B) Operational Level Agreements (OLAs)
C) Service Level Agreements (SLAs)
D) Verträge mit Dritten

Solutions: