SAP C_C4C14_1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to make custom reports available on the home page
B) You want to perform fine-tuning activities.
C) You want to standardize system access
D) You want to restrict drop-down list values for a specific group of users.
E) You want to set up a service agent for an administrator

2. How do you maintain a service catalog after you have released it?

A) You create a new version of the current catalog
B) You update the structure of the current catalog
C) You delete the current catalog and create a new catalog
D) You change the usage of the current catalog

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Pricing status
B) Transfer status
C) External ID
D) Total price
E) Invoicing status

4. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Mindouch
B) Google Docs
C) Microsoft Sharepoint
D) SAP JAM

5. When a user creates service ticket, what product type is supported for determining the warranty?

A) List product
B) Entitlement product
C) Registered product
D) Individual product

Solutions: