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Salesforce Certified Field Service Consultant Sample Questions:

1. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Required Resource
B) Resource Availability
C) Extended Match
D) Match Field

2. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
B) Quantity and Unit of Measure are required when adding a Required Product.
C) Required Products must be added to both the Work Order and all Work Order Line Items.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

3. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) jobs need to be performed at the same site on the same day of the week.
B) Jobs can take longer than the available resources hours in a day.
C) jobs require consecutive days of work and can span over weekends.
D) jobs require multiple stages of work performedby different resources.

4. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

A) Subtract one hour from the start and end times on the Service Territory.
B) Add one hour to the start and end times on the Service Territory Member's Operating Hours.
C) Add one hour to the start and end times on the Service Territory.
D) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

5. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
B) Create one Service Appointment and add two Required Resources.
C) Create one Service Appointment and schedule two Resources.
D) Create two Service Appointments and assign two different Resources.

Solutions: