Peoplecert ITIL-4-HVIT Exam : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Service level management
B) Safety culture
C) Continuous testing
D) Technical debt management

2. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) Digital technology
B) High-velocity IT
C) Digital transformation
D) IT transformation

3. Which statement about safety culture is CORRECT?

A) It encourages collaboration and discourages conflicting opinions
B) It ensures that people are protected from danger
C) It eliminates flaws in a complex system
D) It treats failures as learning and improvement opportunities

4. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Controlling suppliers' investments and policies reduces the risks of cloud-based services
B) Differentiating digital technologies are best managed by a centralized IT organization
C) Using automated tools supports the need to deliver digital products quickly and reliably
D) Making quick decisions without getting slowed down by data analysis enables agility

5. Which describes a digital product?

A) The application of digital technology to accelerate time to market, time to customer or time to change
B) An organization that utilizes digital technology to perform business in a significantly different manner
C) A collection of resources that would not be as valuable without the use of digital technology
D) Any digital goods that are transferred from a service provider to a service consumer

Solutions: