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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 2: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 3: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 4: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 5: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 6: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 7: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 8: Foundations of Organizational Behavior | - Individual behavior in organizations - Definition and scope of organizational behavior - Work attitudes and job satisfaction |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Give individual rewards rather than group rewards
B) Establish more rigid role definition for group members
C) Have the group avoid competition with other groups
D) Give group rewards rather than individual rewards
2. What defines acceptable standards of behavior that are shared by group members?
A) Group conformity
B) Group roles
C) Group norms
D) Group status
3. What is true about the relationship between performance evaluation and motivation?
A) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
B) The relationship is strong for employees but weak for managers.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
D) The relationship does not depend on the perceptual process.
4. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
A) Extrinsic reward
B) Compensatory reward
C) Intrinsic reward
D) Personality reward
5. What is a characteristic employed by transactional leaders?
A) Provides vision and sense of mission
B) Instills pride and gains trust
C) Promotes intelligence and rationality
D) Promises rewards for good performance
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |



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