Nokia SDM_2002001040 Exam : SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

What needs to be done if a 3rd Party Service Contract is due to expire?

A. Care Program Manager should inform the Customer to renew the contract directly with the supplier.
B. The Care Program Manager should inform the Service Engagement Manager.
C. Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
D. Care Program Manger should inform Product Line.

Question 2

When can the Care Plan be shared with the Customer?

A. Only a customised version can be occasionally shared - without confidential information.
B. The Care Plan is an internal document and should not be available to customer.
C. The Care Plan should always be shared with the customer.
D. The CaPM needs to receive permission from management before sharing the Care Plan with the customer.

Question 3

What is the MAIN customer relationship activity performed by the Care Program Manager?

A. Acts as primary interface towards the customer for all NSN-related activities and issues.
B. Acts as primary interface towards the customer for Care-related activities and issues.
C. Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
D. Acts as deputy for the Account Manager.

Question 4

What is the main financial management activity performed by the Care Program Manager?

A. Overall Care Profit and Loss responsibility.
B. Overall customer Profit and Loss responsibility.
C. Overall account Profit and Loss profitability.
D. Overall services Profit and Loss responsibility.

Question 5

A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A. Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
B. The Logistics Coordinator should rise a new Purchase Order for the higher value.
C. CaPM should reject the offer/invoice and just order what was agreed before.
D. Care Program Manager should inform the customer about higher service fee for the coming period.

Solutions: