Certification Path

Salesforce Administrator Certification can act as a prerequisite for this exam.

How to book the Service-Cloud-Consultant Exam

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Salesforce Service-Cloud-Consultant Exam Syllabus Topics:

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

Service-Cloud-Consultant Exam topics

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• Service Cloud Solution Design 19%
• Interaction Channels 9%
• Contact Center Analytics 5%
• Integration and Data Management 6%
• Implementation Strategies 19%
• Case Management 11%
• Knowledge Channels 9%
• Industry Knowledge 22%

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