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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Topic 2: Integration Architecture | - Event-driven architecture
|
| Topic 3: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Topic 4: Security and Data Governance | - Customer data protection - Access control and identity management |
| Topic 5: B2C Platform Capabilities | - Commerce and engagement tools
|
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
What should a Solution Architect recommend?
A. Sync Account object using PersonContactId to access the Contact.
B. Sync Contact object using PersenSubscriberld to access the Account.
C. Sync Account object using PersonSubscriberld to access the Contact.
D. Sync Contact object using PersonAccountld to access the Account.
Question 2
A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?
A. Change Data Capture
B. Triggered Send Definition
C. Outbound Messages
D. Apex Trigger Callout
Question 3
A company is struggling to grow sales in a difficult retail climate and has tasked the Marketing team with improving their lead generation metrics. They have an existing database of customers going back five years, but there are many duplicates, the data is not extensive, and is often outdated. This could mean the potential customer base is limited. They already use Marketing Cloud Journeys extensively and their management team is open to considering additional investments if they believe it can make a difference.
Which three actions should a Solution Architect take to help meet their need for improving lead generation metrics?
Choose 3 answers
A. Use analytics tools such as Datorama to help improve accountability on campaign spend for digital advertising and marketing campaigns
B. Run a proof-of-concept of Customer 360 Data Manager to build unified customer identities, improving the ability to provide relevant personalization
C. Implement a mobile app so that customers can more easily purchase products to drive higher sales
D. Implement Audience Studio and integrate it with Marketing Cloud to bridge the divide between the known and the unknown customer
E. Implement Lead Queues in Sales Cloud to ensure that the Telesales teams are calling customers more efficiently
Question 4
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
A. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
C. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
D. Default user is required for anonymous storefront shoppers.
E. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
Question 5
A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?
A. Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
B. Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
C. Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
D. Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A,B,D | Question 4 Answer: A,B,C | Question 5 Answer: B |



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