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Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A) Run a Consequence Scanning Workshop to understand the impact of the work
B) Run a Journey Mapping Workshop to understand the users' interactions with the system
C) Does the team need front-end development capabilities?
D) Speak with a Legal Expert in regards to HIPPA and PHI Data
E) Run a Requirements Gathering Workshop to start creating the build requirements

2. A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A) Transparent Data Encryption
B) Shield Platform Encryption
C) Field Level Encryption
D) Tokenized Sending

3. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Queues and Assignment rules
B) Apex trigger on a Case object
C) Auto-launched Flow with a Record Trigger
D) Auto Response rules and Support Processes

4. Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A) Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
B) Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
C) Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
D) Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.

5. A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A) Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
B) Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
C) Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
D) Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

Solutions: