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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 2: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 3: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) |
| Topic 5: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Topic 6: Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Topic 7: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Theory of Constraints (TOC) |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which definition used for quality evaluates how well a product performs its intended function?
A. Value for price paid
B. Fitness for use
C. Support services
D. Psychological criteria
Question 2
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A. 7
B. 8
C. 6
D. 5
E. 9
Question 3
What is one advantage of a periodic review system?
A. Less inventory is needed to protect against stockouts.
B. Inventory balances are updated after every transaction.
C. Items are handled individually.
D. All items are reviewed during the same time interval.
Question 4
What is a major factor in the decision to locate a business near its primary market territory?
A. Proximity to a community center
B. Proximity to labor
C. Proximity to customers
D. Proximity to parks
Question 5
Which role do third-party logistics providers play in the supply chain?
A. Internal distributors
B. External distributors
C. Tier three distributors
D. Tier two distributors
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B |
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