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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Supply Chain and Inventory Management | - Inventory Models and Control Systems - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which formula would compute process velocity?
A. Output / input
B. Throughput time / value-added time
C. Actual output / standard output
D. Time a resource is used / time a resource is available
Question 2
Which continuous improvement method does Cpk measure?
A. How close one is to a target and how consistent one is with the average performance
B. What a process is capable of and how long it will take to conclude
C. The most common measurement process
D. Parts per million on the capability index
Question 3
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A. Hire and train new full-time employees
B. Hire temporary workers
C. Subcontract a portion of production capacity
D. Build new production facilities
Question 4
Which work system acknowledges the benefits of employee proficiency?
A. Labor specialization
B. Employee longevity
C. Lower operating cost
D. Enhanced employee relations
Question 5
A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?
A. Statistical reduction control
B. Group technology
C. Process performance metrics
D. Manufacturing technology
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B,C | Question 4 Answer: A | Question 5 Answer: B |



