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Certification Path
The Avaya Oceana Solution Support certification path includes only one 7497X certification exam.
Who should take the 7497X exam
The Avaya Oceana Solution Support 7497X Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Certified Support Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Oceana Solution Support 7497X Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Oceana Solution Support 7497X Exam then he should take this exam.
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What is the duration of the 7497X Exam
- Length of Examination: 105 minutes
- Passing Score 68%
- Number of Questions: 66
- Format: Multiple choices, multiple answers
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
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Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Architecture & Components | 20% | - Integration with Avaya Aura and third-party systems - Interactions and interfaces between modules - Core Oceana components and services |
| Topic 2: Troubleshooting Omnichannel Communication Channels | 25% | - Email, Webchat, and SMS channel tracing - End-to-end media path validation - Voice call flow analysis and troubleshooting |
| Topic 3: Troubleshooting Core Oceana Solution | 30% | - Known issues and resolution best practices - Analyze system logs and alarms - Identify and resolve common failures |
| Topic 4: Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
| Topic 5: Routine Maintenance & Data Management | 10% | - Backup and restore of Oceana core - System health checks and updates - Omnichannel DataStore maintenance |
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