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ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL 4 Extension Modules ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple-choice |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 383 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Available Languages: | French, Spanish, Polish, Japanese, Chinese (Traditional), Chinese (Simplified), Portuguese, German, English, Italian |
| Sample Questions: | ![]() |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 30% | - Guiding principles - Continual improvement - Management practices - Governance - Value chain activities |
| Product & Service Lifecycle | - How the lifecycle supports value delivery - Roles of product and service lifecycle activities - Lifecycle stages overview | |
| Key ITIL Terms and Definitions | 40% | - Digital products vs digital services - Service offerings, service interactions, service relationships - Value, outcomes, cost, risk - Experience in the service context |
| ITIL 5 in Practice | - Integration points with other frameworks (Agile, Lean, DevOps) - Applying ITIL 5 in modern digital, Agile, and DevOps environments | |
| Four Dimensions of Product & Service Management | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
ITIL-5-Foundation Exam Questions Answered: ITIL Candidates' FAQ
ITIL Foundation (Version 5) is an official exam run by PeopleCert under exam code ITIL-5-Foundation. Passing it awards the ITIL Foundation Level certification, which sits at the Foundation tier. It also counts toward related credentials such as ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Extension Modules. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The ITIL Foundation (Version 5) exam gives you 60 minutes to work through 40 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Pass4suresVCE test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for ITIL Foundation (Version 5) is USD 383, and 65% is what passing takes. The uncomfortable part: retakes cost the full USD 383 again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Pass4suresVCE practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
It is. Pass4suresVCE publishes a free PDF demo of the ITIL Foundation (Version 5) material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Pass4suresVCE stands behind the product with a 100% money-back guarantee under defined conditions. If you take the ITIL Foundation (Version 5) exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
ITIL Foundation (Version 5) breaks down into 5 official domains, led by ITIL Value System (30%), Key ITIL Terms and Definitions (40%), and ITIL 5 in Practice. You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
ITIL Foundation (Version 5) Sample Questions:
What BEST describes the concept of utility ?
- A. The functionality offered by a product or service to meet a particular need
- B. The assurance that a product or service will meet agreed requirements
- C. The functional and emotional interactions with a service and provider as perceived by a stakeholder
- D. The assurance that helps determine whether a service is fit for use
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which of the following terms BEST describes a change?
- A. Any component that needs to be managed in order to deliver an IT service
- B. An underlying cause of one or more incidents
- C. An unplanned interruption to a service or reduction in the quality of a service
- D. The addition, modification, or removal of anything that could have an effect on products and services
Correct Answer: D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Why is it important to seek feedback before, during, and after each iteration?
- A. To ensure the project plan remains fixed and unchanged throughout development
- B. To ensure that each iteration is aligned with changing circumstances
- C. To document all activities in detail before starting the next iteration
- D. To allow the team to follow the original design without interruption
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which dimension of product and service management focuses on implementing a system of rules, policies, and standards to manage data assets?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
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