SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 Exam

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Competitors
B) Parents
C) Individual customers
D) Accounts

2. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Competitors
B) Corporate customers
C) Individual customers
D) Group customer

3. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Task
B) Workflow
C) Approval
D) Notification

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To scope the system
B) To create business users
C) To assign accounts to business users
D) To restore system default settings

5. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SPNEGO
B) X 509
C) SAML
D) OpenlD2.0

Solutions: