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IBM 000-018 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.1 Implementation |
| Exam Number: | 000-018 |
| Available Languages: | English |
| Certificate Validity Period: | Retired / Legacy exam (no longer actively offered by IBM) |
| Related Certifications: | 000-017 Foundations of Tivoli Process Automation Engine 000-030 IBM Tivoli Service Request Manager V7.2 Implementation |
| Exam Format: | Multiple choice |
| Sample Questions: |  |
| Exam Way: | Onsite (at IBM testing centres; legacy exam now retired) |
| Pre Condition: | Familiarity with Tivoli Process Automation Engine recommended (e.g., 000-017) and experience with service management concepts |
IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Manager Architecture and Concepts | - ITIL-based Service Desk and Service Request Processes - Overview of Tivoli Service Request Manager Components |
| Topic 2: Integration and Management | - Managing Languages and Search Support - Integrating with Other Tivoli Products |
| Topic 3: Installation and Configuration | - Planning Installation Requirements - Configuring Best Practices Content and Sample Data - Installing Service Request Manager V7.1 |
IBM Tivoli Service Request Manager V7.1 Implementation FAQ: Answers That Matter
Your files arrive fast: successful payment triggers an automatic email within a minute, with instant download access and no installation limits — our 24/7 customer assistance handles anything still missing after 2 hours. And failure isn't the end: take the corresponding 000-018 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund processed within 7 days. Exclusions: exams within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. You can also choose to change to two other equal-value exam products free instead of the refund.
The IBM Tivoli Service Request Manager V7.1 Implementation blueprint spans 3 domains — among them Integration and Management, Installation and Configuration, Service Request Manager Architecture and Concepts. Weightings are the vendor's way of saying where points concentrate, so budget your time accordingly. The full outline above details every subtopic.
Yes — download the free trial before you buy and check the question quality yourself. Purchases include 365 days of free updates, and if your update period expires later, renew it at half price.
Familiarity with Tivoli Process Automation Engine recommended (e.g., 000-017) and experience with service management concepts Since vendors revise eligibility rules, confirm the current requirements on the official exam page before registering.
The IBM Tivoli Service Request Manager V7.1 Implementation is IBM's official exam for the IBM certifications I certification, at the Professional / Deployment level. It tests real professional knowledge and experience — that's why it's considered difficult, and why the credential means something. It also connects to related credentials like 000-017 Foundations of Tivoli Process Automation Engine, 000-030 IBM Tivoli Service Request Manager V7.2 Implementation.
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