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IBM Tivoli Service Request Manager V7.1 Implementation : 000-018 Exam

000-018 actual test
  • Exam Code: 000-018
  • Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
  • Updated: Aug 28, 2026
  • Q & A: 170 Questions and Answers
  • PDF Demo
  • PC Test Engine
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  • Total Price: $59.99  

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IBM 000-018 Exam Syllabus Topics:

SectionWeightObjectives
Integration and Administration20%- Managing languages and search support
- Maintenance, backup and migration
- Integration with other Tivoli products
Service Request Manager Architecture and Concepts25%- Architecture overview and components
- ITIL-based service desk and request processes
- Tivoli Process Automation Engine fundamentals
Application Configuration and Customization25%- Workflow and process configuration
- Notifications and escalations
- Security and access control setup
- Service catalog definition
Installation and Configuration30%- Installing SRM V7.1
- Installation planning and requirements
- Configuring best practices content and sample data
- Post-installation verification

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