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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) There are no specific e-mail tasks available.
C) The team members don't have the Email Administrator Role provisioned.
D) Theteam members have not established the e-mail feature on the Offerings page.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It allows edits to dashboard pages.
C) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.

3. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,3,2,4
B) 1,2,3,4
C) 3,2,4,1
D) 2,4,3,1

4. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" role from all the users who have this role.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" privilege from all the roles for users who have this access.
D) Remove the "delete activities" button from all pages used by the users who have this access.

5. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Chat with an Agent about a ServiceRequest.
B) Create a Service Request.
C) View and edit attachments to a Service Request.
D) Delete a Service Request.
E) Add a message to a Service Request.

Solutions: