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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) Incoming messages have a custom filter.

2. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Severities
B) Manage Service Request Categories
C) Manage Service Request Status Values
D) Manage Service Request Resolutions
E) Manage Service Request Products
F) Manage Service Request Queue

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The batch job for recommendations has not been executed.
B) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

4. Which four statements are correct about hotkeys for Action Commands?

A) They allow a user to escalate a service request.
B) They allow a user to copy a service request.
C) They can all be modified.
D) They have default values.
E) They can be assigned to a custom action script.
F) They allow a user to forward a service request.

5. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects

Solutions: