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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Development Lifecycle | 15% | - Version control and maintenance - Testing agents in Testing Center - Monitoring, adoption and optimization - Deployment: sandbox to production |
| Multi-Agent Interoperability | 5% | - Agent API usage scenarios - Model Context Protocol (MCP) - Agent-to-agent communication |
| Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Agentforce Data Library types - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases - Prompt management and user roles |
| AI Agents | 35% | - Agent types: Service, Sales, Employee - Agent User security and permissions - Agent architecture and reasoning engine - Deterministic controls: filters and variables - Channel integration: digital experience, email, Slack - Topics and actions configuration |
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?
- A. REST API
- B. SOAP API
- C. Metadata API
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?
- A. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
- B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
- C. Invoke a flow which makes a call to external data to create a Knowledge article.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?
- A. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
- B. Assign the Prompt Template Manager permission set and enable Sales Emails in setup.
- C. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?
- A. Add new data masking rules in LLM setup.
- B. Configure data masking in the Einstein Trust Layer setup.
- C. Enable data masking for sandbox refreshes.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which scenario BEST justifies invoking Apex instead of Flow from an Agentforce agent?
- A. Field validation
- B. Complex logic requiring external system integration
- C. User notification
- D. Simple record update
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).



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