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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: AI Agents	35%	- Agent setup and orchestration 1. Standard and custom agent actions 2. Standard and custom topics - Agent behavior configuration 1. Filters and variables for deterministic behavior 2. Agent reasoning engine concepts
Topic 2: Data Cloud & Grounding	20%	- Data integration for AI agents 1. Connecting external data sources 2. Using Data Cloud for retrieval augmentation
Topic 3: Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Sandbox to production deployment 2. Testing and validation strategies
Topic 4: Governance & Observability	10%	- AI governance 1. Trust layer and compliance concepts 2. Monitoring agent behavior
Topic 5: Prompt Engineering	20%	- Prompt Builder usage 1. Prompt templates and configuration 2. Field generation and flex templates - Grounding techniques 1. Best practices for prompt design 2. Data grounding for reducing hallucinations

Salesforce Certified Agentforce Specialist Sample Questions:

Question #1

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?

A. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
B. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.
C. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

Reveal Solution Discussion 0

Correct Answer: C 🗳️