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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Loyalty Program Configuration | 25% | - Design tier structures and qualification criteria - Configure earning and redemption rules - Set up loyalty programs, rules, and promotions - Implement program mechanics and journey milestones |
| Points and Rewards Management | 20% | - Process point transactions (earning, redeeming, adjusting) - Configure reward types and catalogs - Manage loyalty currency (points) operations - Implement point expiration and adjustment rules |
| Partner Management | 10% | - Set up partner earning and redemption rules - Manage partner program participation - Configure loyalty partners and relationships |
| Analytics and Reporting | 10% | - Analyze member engagement and program performance - Use Loyalty Management reporting features - Monitor loyalty metrics and KPIs |
| Member Management | 20% | - Implement member lifecycle stages - Create and manage loyalty program members - Configure member tiers and benefits - Manage member enrollment and registration |
| Loyalty Management Fundamentals | 15% | - Describe the core concepts of loyalty management - Explain loyalty program types and structures - Identify key business outcomes loyalty management drives |
Salesforce Loyalty Management Accredited Professional Sample Questions:
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Download an app from the AppExchange to connect Salesforce and the external system.
- B. Create an schedule process to call the external system.
- C. Create customer web service with Order Object
- D. Create with the external system to create Transaction Journals.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?
- A. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
- B. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
- C. Set up Members "Exclusive Access to VIP Events" as a Voucher
- D. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?
- A. Create a decision table with input & output values
- B. Set the "Is Redeemable" flag on the Loyalty Program Currency
- C. Create a flow to confirm members have points to redeem
- D. Create an object with fields for storing redemption details
Correct Answer: D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?
- A. Install App Exchange
- B. Enable Escrow Points
- C. Enable Deferred Points
- D. Enable Pending Points
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
- A. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
- B. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
- C. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
- D. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).



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