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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Create new Experience Cloud Components for the new Loyalty Member Portal.
B) Assign the existing Loyalty Member Portal to the new Loyalty Program too.
C) Use existing Experience Cloud components to handle the same design and functionalities.
D) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Member Services Manager Home Dashboard
B) Team Performance Dashboard
C) Loyalty Member Services Dashboard
D) Program Manager Home Dashboard

3. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Tier Qualifying Points
B) Non-Qualifying Points
C) Non-Qualifying and Qualifying Points
D) Qualifying Points

4. Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A) That the flow is active and has been created to apply the promotion.
B) That the member is a campaign member of the promotion campaign.
C) That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
D) That the promotion has specified the Current Liability Amount.

5. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Marketing Cloud
B) Salesforce Sales Cloud
C) Salesforce Order Management System
D) Salesforce Slack

Solutions: