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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Common device and service issues resolution - Device encryption and security features - Application permissions and sandboxing |
| Topic 2: BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Security model overview - Device hardware and software components |
| Topic 3: Messaging and Communication Services | - Messaging troubleshooting - BlackBerry Hub configuration - Email setup and synchronization |
| Topic 4: Device Setup and Configuration | - Initial device activation and setup - Network and connectivity configuration - User profile and account configuration |
| Topic 5: BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
BlackBerry 10 Support Specialist Sample Questions:
1. When a user tries to delete an application, there is no trash bin icon. What type of application is this?
A) Enterprise Java application
B) Core BlackBerry 10 (BB10) application
C) Core BlackBerry 7 (BB7) application
D) Third-Party BlackBerry Application
2. What is BlackBerry Protect used for?
A) To backup/restore and issue remote admin commands
B) To backup PIM information and manage devices
C) To encrypt the device data remotely
D) To manage the user's device and provide additional message service
3. The menu icon within applications, indentified by three dots, is known as what type of menu?
A) Full Menu
B) Advanced Menu
C) Extended Menu
D) Crosscut Menu
4. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?
A) BlackBerry Resource Kit
B) BlackBerry Administration
C) BlackBerry Desktop Manager
D) BlackBerry Web Desktop Manager
5. What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A) BlackBerry Link
B) WebDesktop
C) BlackBerry Desktop Manager for BB10
D) Device Manager
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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