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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software and Services Overview | 10% | - Managed Print Services (MPS) basics - Warranty and support options - HP ePrint, JetAdvantage, and workflow tools |
| Topic 2: Selling and Value Proposition | 20% | - Presenting solutions and benefits - Competitive positioning - Pricing, financing, and closing strategies |
| Topic 3: Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages |
| Topic 4: HP Imaging and Printing Product Portfolio | 25% | - Multi-Function Printers (MFPs) and Flow MFPs - DesignJet large-format solutions - LaserJet and InkJet printer families - Supplies, accessories, and service offerings |
| Topic 5: Customer Needs Assessment | 20% | - Addressing pain points and workflow challenges - Matching products to workload and environment - Identifying business and user requirements |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
What is one advantage of a transactional sales approach compared to a contractual sales approach?
A. No significant time investment required
B. Price competition
C. More effort required to close
D. More profitable
Question 2
What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
A. Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
B. Load all pages into the tray in the original order, and scan them all in the same job.
C. Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
D. Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
Question 3
Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)
A. Fine art
B. CAD drawings
C. Banners
D. Blue prints
E. Schematics
Question 4
What is an accurate description of HP OfficeJet Pro print quality?
A. The same print quality as any other inkjet printer on the market
B. High-quality, water resistant results that resist fading and smearing, even from using highlighters
C. Excellent photo quality with adequate performance for text and graphics
D. The same print quality in every way that HP LaserJet Pro printers and MFPs provide
Question 5
Where does the technology for the HP PageWide printhead come from?
A. HP LaserJet printing process
B. HP ThinkJet printing technology
C. High end HP web presses
D. HP business notebook touch monitors
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A,E | Question 4 Answer: B | Question 5 Answer: D |



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