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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process and Strategies | - Handling objections and closing deals - Sales methodologies for ServiceOne engagements |
| Selling HP PPS ServiceOne Services | - Positioning and articulating service value to customers - Identifying customer needs and qualifying opportunities |
| HP PPS Services Implementation Concepts | - ServiceOne service lifecycle and delivery - Care Pack and Contractual service features |
| HP PPS ServiceOne Services Overview | - HP ServiceOne Services portfolio and offerings - Value proposition of HP PPS services |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question 1
How should you counter this objection: "Services cost too much."
A. HP Services give you predictability and greater control of TCO.
B. HP standard warranty offers limited support for a short time period.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP Services ensure that your equipment stays up and running.
Question 2
How should you counter the following objection?
"I can repair my devices myself."
A. HP Services give you predictability and greater control of TCO.
B. HP standard warranty offers limited support for a short time period.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP Services ensure that your equipment stays up and running.
Question 3
Which statement is true?
A. HP earned several recognitions for quality of support experience and excellence in operations.
B. No manufacturer can support HP devices better than HP.
C. HP provides the exact same service experience in more than 80 countries worldwide.
D. More than 60% of customers rated the service provided by HP as excellent.
Question 4
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
A. HP Priority Services
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Custom Contractual Services
Question 5
A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?
A. Purchasing an extended warranty
B. Hardware Refresh
C. Upgrading with HP Contract
D. HP Post-Warranty Care Pack
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |



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