HP Selling HP PPS ServiceOne Services : HP2-H33 Exam

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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A. HP Onsite Repair
B. HP Defective Media Retention
C. HP Standard Contractual Services
D. HP Care Pack Services

Question 2

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Deployment Services
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Custom Contractual Services

Question 3

A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A. HP Accidental Damage Protection
B. HP Standard Contractual Services
C. HP Care Pack Services
D. HP Custom Contractual Services

Question 4

How should you counter the following objection?
"I can repair my devices myself."

A. HP Services give you predictability and greater control of TCO.
B. HP standard warranty offers limited support for a short time period.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP Services ensure that your equipment stays up and running.

Question 5

What is an example of the value that HP PPS Services offer to your customers?

A. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B. Customers have security for lost laptops and desktops due to a mobile workforce.
C. Customers can save up to 44% of the cost of an out-of-warranty repair.
D. A customer's IT staff can be trained by HP to quickly repair printer faults.

Solutions: