Peoplecert ITIL-4-CDS Exam : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

Question 1

A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

A. Ensure that diverse team cultures are aligned with the company's values
B. Encourage cultural diversity without boundaries or constraints
C. Define and promote a uniform corporate culture across all teams
D. Ensure that corporate culture fits into the cultural context of the teams

Question 2

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

A. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
B. An incident resolved within the target SLA time, enabling efficient use of service desk resources
C. An accurate and complete incident record, enabling subsequent trend analysis of incidents
D. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article

Question 3

To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

A. Reducing the time spent assessing and approving changes
B. Minimizing handoffs between specialists within a development team
C. Designing a continuous integration/continuous delivery pipeline
D. Reducing the time it takes to provide environments for projects

Question 4

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A. Continuous delivery
B. Continuous integration
C. Change enablement
D. Continuous deployment

Question 5

A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A. Invest in targeted training programmes for existing staff in relevant emerging technologies
B. Increase the total number of employees focusing on new hires with expertise in emerging technologies
C. Restructure the organization to create specialized departments for emerging technologies
D. Outsource the development of new technology segments to specialized vendors

Solutions: