EXIN ITILFND_V4 Exam : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. A good way to apply the ITIL guiding principle 'focus on value' is to:

A) Understand the whole, but do something
B) Understand why services are used by service consumers
C) Do less tasks but in a better way with higher quality
D) Be aware of system complexity

2. Which is a key element of the 'think and work holistically' guiding principle?

A) Using technology for standard tasks to give people time for complex activities
B) Assessing which procedures can be re-used when improving a service
C) Eliminating metrics which do not contribute to achieving an objective
D) Understanding the methods applicable to complex systems

3. How should an organization prioritize incidents?

A) Create an order of incidents based on the dates and times when they were logged
B) Use an agreed classification which is based on the business impact of the incident
C) Ask the user for their preferred resolution timeframe
D) Assess the availability of the appropriate support team

4. Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A) risk
B) problem
C) change
D) configuration item

5. What is defined as an unplanned interruption or reduction in the quality of a service?

A) An incident
B) A problem
C) An event
D) A change

Solutions: