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EXIN ITIL 4 Foundation Sample Questions:

1. Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A) This role is involved in providing knowledge and input
B) This role ensures the flow of information to stakeholders
C) This role ensures that activities are executed correctly
D) This role has ownership of the end result

2. Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

A) plans
B) measurement
C) tools
D) process

3. A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?

A) As an event
B) As a problem
C) As a change request
D) As a service request

4. What is the primary focus of business capacity management?

A) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

5. What is defined as a cause, or potential cause, of one or more incidents?

A) Event
B) Change
C) Problem
D) Known error

Solutions: