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NEW QUESTION 158
The Health and Safety Training Project has been divided into four stages. The executive considers this project to be a compulsory project and has advised the project manager that it is not necessary to produce the project initiation documentation. This would mean that the project would consist of three delivery stages.
How well does this apply the 'manage by stages' principle?
- A. It applies it poorly, because solid foundations should be established for every project.
- B. It applies it well, because the project management method should be tailored to the project.
- C. It applies it poorly, because the stages should be shorter to provide more control to the project board.
- D. It applies it well, because the justification for delivering the project is already understood.
Answer: A
Explanation:
Explanation
NEW QUESTION 159
It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now.
Which product should show that if anybody has any remaining resource costs to be charged to the project, they should ensure this is done by 10 November?
- A. Benefits Review Plan
- B. Project closure notification
- C. Follow-on action recommendations
- D. End Project Report
Answer: B
NEW QUESTION 160
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule.
The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the E500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Plan prerequisites section?
- A. Add 'Compliance with the Data Protection Act'.
- B. Delete entry 4 because the customer list is a deliverable of stage 2, not a prerequisite for stage 3.
- C. Delete entry 2 because these are project benefits not prerequisites of the stage.
- D. Delete entry 3 because the production cost forecast is a deliverable of stage 2, not a prerequisite for stage
3. - E. Add 'Engineering team must be made available for photos'.
Answer: B,C
NEW QUESTION 161
Which 2 statements should be recorded under the Expected dis-benefits heading?
- A. The project will take two years to deliver.
- B. Staff morale will be negatively affected.
- C. MFH will lose direct control over the outsourced business functions.
- D. An investment of E2.5m is required.
- E. Staff may lose the opportunity to work in Information Technology.
Answer: A,C
Explanation:
Explanation/Reference: http://www.whatisprince2.net/prince2-theme-business-case.php Business Case Theme Question Set 3
NEW QUESTION 162
The project is approaching the end of stage 4 and all work will be completed as planned. The project manager is now preparing a plan for acceptance and the handover of the 'capability to provide health and safety training'.
Is this appropriate, and why?
- A. No, because closure activities should have been planned at the end of stage 3.
- B. No, because user acceptance of the project's products should have taken place throughout the project.
- C. Yes, because a separate closure stage plan should be created during stage 4.
- D. Yes, because a plan should be created to measure the number of courses carried out after project closure.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 163
According to PRINCE2, which statement about the Configuration Management Strategy for the Outsourcing project is correct?
- A. A Configuration Management Strategy is unnecessary for this project because the MFH document control process is documented. It is acceptable simply to reference this in the Quality Management Strategy.
- B. Every project needs a Configuration Management Strategy, even if the organization has existing configuration management standards, because every project has different circumstances.
- C. A separate Configuration Management Strategy will be required for each of the suppliers within this project because each will have a different way of managing and storing products.
Answer: B
NEW QUESTION 164
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses to other training companies. In addition to the current ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The likely costs involved and the opportunities it may bring have been identified.
As part of the 'update the project plan' activity, what should the project manager be responsible for?
- A. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
- B. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.
- C. Creating time and cost tolerances for the delivery of the magazine advertisements.
- D. Creating the product description, with detailed quality criteria, for the magazine advertisements.
Answer: C
NEW QUESTION 165
PROGRESS
Here are three statements relating to controlling the progress of the project.
In which management product (A-E) should each statement be recorded?
Choose only one product for each statement. Each product can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION 166
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule.
The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the E500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Planning assumptions section?
- A. Move entry 9 to External dependencies because the photo session schedule is created by the professional photographer.
- B. No change to entry 8 because this cannot be confirmed until all of the label designs entries have been received and an assessment made.
- C. Delete entry 10 because the inclusion of different members from the Engineering team in each photo should be shown in the Product Description for the photos.
- D. Delete entry 9 because the photo session schedule should have been approved as part of stage 2.
- E. Move entry 8 to External dependencies because the label designs are created outside of the scope of the project.
Answer: B,C
NEW QUESTION 167
Additional Information Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.This document defines the approach to be taken to achieve the required quality levels during the project.
2.The Project Board will have overall responsibility for the Quality Management Strategy.
3.Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4.The selected service provider will operate to industry standards for providing outsourced services.
5.MFH document standards will be used.
Records
6.A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which statement applies to the Introduction section?
- A. Delete entry 3 because it is the Project Manager's responsibility to implement the Quality Management Strategy.
- B. Delete entry 2 because this is the Project Manager's responsibility.
- C. Delete entry 1 because the project approach is defined in the Project Brief.
- D. Move entry 3 to the Roles and responsibilities section because this is a quality responsibility.
Answer: D
NEW QUESTION 168
Which 2 statements should be recorded under the Expected benefits heading?
- A. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers
within 12 months. - B. The Marketing department believes that the benefits of a good company image, as portrayed by a
successful calendar, will last into a second year and bring the same increase in orders. - C. It will be similar to calendars sent out in previous years
- D. The Marketing department want a very high quality, glossy product as they believe this will be more
appealing to customers. - E. The calendar will contain photos of both staff and company products.
Answer: A,B
NEW QUESTION 169
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom- based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered. ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him.
They promote existing training courses to other training companies and existing customers.
End of the additional information.
The development of the 'e-learning course' will be outsourced to an external supplier and their key members will join the project management team. The supplier wants to keep their work processes confidential and not share these with ABC Company. ABC Company has agreed.
Who should approve the external supplier's team plan?
- A. Senior supplier
- B. Project manager
- C. Corporate, programme management or customer
- D. Supplier assurance
Answer: C
NEW QUESTION 170
HOTSPOT
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of (GBP)2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year A series of television and press advertisements* was too expensive A direct mail shot to all customers - benefit would be short term Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question
-- ---
In the Scenario Booklet, answer the following question.
Lines A to E in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Answer:
Explanation:
NEW QUESTION 171
One of the senior managers of the company that is developing the 'e-learning course' has worked with ABC Company before. The team manager for the delivery of the 'e-learning course' has looked on ABC Company's intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to discuss this project.
Is this an appropriate application of the 'learn from experience' principle, and why?
- A. No, because every project is unique and should deliver specific business objectives
- B. Yes, because the project involves more than one organization.
- C. No, because the senior manager should advise the team manager of any lessons.
- D. Yes, because the team manager should actively look for useful information.
Answer: D
NEW QUESTION 172
The Manage by Exception principle sets tolerances for six areas of the project, Time. Cost and Quality are three of them, what are the other three?
- A. Scope, Risk, Benefit
- B. Scope, People & Resources, Benefit
- C. Scope, Risk, Product
- D. Risk, Benefit, Product
Answer: A
NEW QUESTION 173
Which of the following statements describes an outcome?
- A. Any of the projects specialist products
- B. Something perceived as advantages by a stakeholder
- C. A measurable improvement resulting from a change
- D. A result of the change derived from using the project's products
Answer: D
NEW QUESTION 174
PRINCE2 proposes 3 levels of Plan, which are they?
- A. Project, Stage and Exception Plans
- B. Initiation, Project and Benefit Review Plans
- C. Initiation, Project and Stage Plans
- D. Project, Stage and Team Plans
Answer: D
NEW QUESTION 175
At the end of stage 2, the specialist 'e-learning course' supplier will be selected. As a result, it is decided that
the quality management approach will not be created until the end of stage 2, to take into account this
supplier's standards and techniques.
Is this appropriate, and why?
- A. No, because the quality management approach should be created during the initiation stage and updated
later. - B. No, because the quality management approach should be limited to ABC Company's quality standards.
- C. Yes, because the product description for each product will define the required quality approach within each
stage. - D. Yes, because the quality management approach should take into account the supplier's standards, tools
and techniques.
Answer: D
NEW QUESTION 176
Which role is responsible for providing the customer's quality expectations and acceptance criteria for the project?
- A. Senior User
- B. Corporate or Programme Management
- C. Project Assurance
- D. Executive
Answer: A
NEW QUESTION 177
Who is responsible for committing user resources to the project?
- A. Project Board
- B. Senior User
- C. Senior Supplier
- D. Executive
Answer: B
NEW QUESTION 178
The team member collating the list of customers has now forecast that it will NOT be complete by the end of
this stage as originally planned, due to a number of new prospective customers' details not yet being available.
What action should the team member take?
- A. Raise an issue to inform the Project Manager.
- B. Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
- C. Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
- D. Report the forecast delay in the next Checkpoint Report to the Executive.
Answer: A
Explanation:
Explanation/Reference:
Progress Theme
Testlet 2
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of E2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +E10,000 / -E25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion.
NEW QUESTION 179
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
BUSINESS CASE
Here are three actions related to applying the business case theme.
Which role (A-F) should carry out each action?
Choose only one role for each action. Each role can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION 180
The executive identified that there would be a benefit to the construction companies as their working time lost due to accidents would be reduced. This was included as a benefit to ABC Company in the business case for the Health and Safety Training Project.
Is this appropriate, and why?
- A. Yes, because the benefits to the customer are an essential part of business justification for a project.
- B. Yes, because both tangible and intangible benefits should be included in the business case.
- C. No, because ABC Company will not achieve their benefits if construction companies do not book the courses.
- D. No, because it is the customer's benefits that should be used to justify the project business case.
Answer: A
NEW QUESTION 181
Which principle is central to the quality theme and provides explicit understanding of what the project will
create?
- A. Manage by exception
- B. Focus on products
- C. Manage by stages
- D. Learn from experience
Answer: B
NEW QUESTION 182
Who is responsible for ensuring that the value-for-money solution is constantly reassessed?
- A. Corporate or Programme Management
- B. Senior User
- C. Reject Support
- D. Business Assurance
Answer: D
NEW QUESTION 183
......
What is the duration, language, and format of the PRINCE2-Practitioner Certified Exam
- Two-and-a-half hours (150 minutes) duration, no additional reading time
- Open book. Candidates are permitted to use the official printed hard copy of the Managing Successful Projects with PRINCE2 2017 Edition. The official manual may be annotated and tabulated but no sticky notes and loose-leaf papers containing additional notes will be allowed.
- 38 marks or more required to pass (out of 68 available): approximately 55%
- 68 questions per paper
- Objective testing
PRINCE2 PRINCE2-Practitioner Exam Syllabus Topics:
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