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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 2: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 3: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 4: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 5: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 6: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 7: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that information but it is available with a call center application.
- B. IP Office does not track that Information but It is available using a third-party call accounting application.
- C. IP Office tracks that information and It Is provided In a CSV format.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Correct Answer: D 🗳️
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The JBM24/JEM24 button module
- B. The color display
- C. The built-in volume boost
- D. The J100 wireless module
Correct Answer: B 🗳️
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- B. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- C. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
Correct Answer: C 🗳️
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Realtime
- B. Agent Dashboards
- C. Custom reports
- D. Voice Recording Library
Correct Answer: B 🗳️
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
- A. Address
- B. Email address
- C. Organization or group
- D. Job function
Correct Answer: B 🗳️
Neil 
Mignon 
Constance 
Norton 
Cyril 
Novia 
Monica 
Kevin 
Lynn 
Edwiin 
Abigail 
Florence 
Cash 
Scott 
Adela 
Maxwell 
Marcus 
Ulysses 
Gilbert 
