Genesys Certified Genesys Engineer (CGEB) : GE0-601 Exam

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows
• Administering the CIC System

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Basics of Interaction Supervisor
• Managed IP Phone Configuration and Templates
• Security and Compliance Enhancements
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring ACD
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring Client Button and Queue Columns
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Basics of Interaction Reporter
• Using Response Management Libraries
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Overview of Client Templates
• Configuring Stations
• Overview of Interaction Center Business Manager
• Identify the components of the Interaction Administrator interface
• Managing Licenses
• Identify key configuration elements at the Default User, Role, Workgroup, and User level

Configuring Call Flows

• Standard Inbound Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Queue Operations
• Default Auto Attendant set of menus and operations
• Overview of Default Schedule
• Email Schedules
• Structure of a Node
• Overview of Default Profile
• Schedule Configuration
• Overview of Interaction Attendant user interface
• Manage Voice Prompts
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Operations
• Email Profiles
• Overview of Custom Profiles
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• Running Setup Assistant
• SIP Station Configuration
• Codecs
• Log Retrieval Assistant
• Interaction Center Architecture
• Configure SIP addresses
• WireShark Analyzer
• DID/DNIS Routing
• IC Licensing Overview
• TroubleShooting
• Database Server
• DNS Server
• Dial Plan
• Interaction Subsystems
• DHCP
• Configuring IC Switchover Process
• Interaction Center Security Methods
• License Management and Allocation
• Gateways Overview
• IC Survey File
• Site Information
• Interactive Update Provider Overview
• Directory Server
• Configure Interaction Media Server
• Installing IC and Interaction Media Server
• Interaction Center Platform Overview
• IC System Manager
• Understanding Lines and Groups
• SIP Proxy
• Log Viewer
• Post Installation Configuration
• Reporting Tables
• Configure Regionalization
• Licensing Users and Stations
• New License Generation
• Configure Line Groups
• Using Interactive Update Client
• SIP Line Configuration

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Genesys GE0-601 Exam Syllabus Topics: