What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
- Create, update, and test event-based custom objects and fields.
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
- Create, update, and test event-based automation.
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
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ServiceNow CIS-EM Exam Reference
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Event Configuration and Use | - Event Processing
|
| Topic 2: Event Management Overview | - Event Management Concepts
|
| Topic 3: Alerts and Tasks | - Alert Management
|
| Topic 4: Event Sources | - Monitoring Integrations
|
| Topic 5: Architecture and Discovery | - Event Management Architecture
|
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